Customer Support Specialist
Do you want to be the ambassador of a company working within renewable energy, and work closely with the customers, ensuring they receive the needed support and assistance?
We're looking for a Customer Support Specialist (CSS) ready to accelerate the green transition by applying artificial intelligence and simulation technology to the construction and operation of wind energy projects.
Shoreline’s mission is to build deep partnerships with our customers in renewable energy; developing products around our intelligent simulation technology that help them solve their biggest problems. Our extensive industry domain knowledge and our unique technology enables our customers to gain valuable operational insight and predictability.
What you will do:
As a Customer Support Specialist you will be the frontline ambassador of our company, ensuring that our customers receive exceptional support and assistance. You will play a crucial role in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing insightful guidance on our Execution product.
Responsibilities:
1. Customer Interaction:
Respond to customer inquiries via CRM tickets, mail, chat, and phone in a timely and professional manner.
Provide clear and concise information regarding product features, functionalities, and issue resolution.
2. Issue Resolution:
Diagnose and troubleshoot customer issues, providing step-by-step guidance for problem resolution.
Collaborate with the product and engineering teams to escalate and resolve complex issues promptly.
3. Product Knowledge:
Develop and maintain in-depth knowledge of Shoreline products to effectively assist customers.
Stay informed about product updates, new features, and industry trends.
4. Documentation:
Support the creation and updating documentation by the Product team, including FAQs and knowledge base articles, to assist customers in finding solutions independently.
5. Feedback Collection:
Gather customer feedback to identify areas for improvement and share insights with the product development team.
Advocate for customers by providing valuable input for product enhancement.
6. Customer Advocacy:
Promote customer success stories and positive experiences to build brand loyalty.
Identify opportunities for upselling or cross-selling additional features or products.
Qualifications:
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Prior experience in customer support or a related field is a plus.
- Familiarity with SaaS products and technology is advantageous.
- Customer-centric mindset and a commitment to delivering exceptional service.
Who are you?
You have growth and learning mindsets and will have a joint responsibility with the rest of the Product Development teams for the end product delivered to our customers worldwide. You will share the responsibility for Shoreline’s growth. You’re a team player who is passionate about building products that automate and simplify the complex nature of designing and executing wind projects.
You're driven by working on something that has an impact on the green transition, and the safe and efficient adaptation of renewable energy around the world. You enjoy a dynamic every day and would like to be part of a growing team. You must thrive in developing long-lasting relationships with the customers and helping them take full advantage of the functionalities of Shoreline solutions.
Background:
- Experience with renewable energy preferred.
- 1-3 years of experience in an appropriate customer facing setting
- Software company experience, SaaS preferred.
- Deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
- High level of English both written and spoken is a requirement, and additional European language skills are an advantage.
Personal skills:
- Planning and time management skills
- Focus on quality and detailed-oriented
- You are positive and flexible to changes as this is a must for success in Shoreline
- Exceptional ability to communicate and foster positive business relationships, internally and externally.
- Problem-solving
- Expectation management
- Analytical thinking
What we offer:
The opportunity to become a member of a fast-growing and venture-backed company with tremendous global potential, where your contribution will make a significant difference.
An international work environment, with a team of knowledgeable and dedicated people that together create amazing services and software for our customers.
A work environment focused on empowerment, happiness, autonomy, and results.
A clear career development plan will be offered, with the opportunity to move into other roles in the Company, within Product Management, Product Marketing, Account Management, Technical Pre-Sales and possibly further functions.
A position where you are welcome and encouraged to provide feedback to help shape our platform and product.
A “work hard - play hard - and go home” mentality.
Remuneration package is matching your qualifications and market conditions.
Company lunch program
Team buildings and the possibility for external training and conference attendance to keep your mind fresh and innovative.
About us:
Shoreline is a globally-recognized, venture-backed enterprise SaaS company providing a next-generation asset development and management platform serving the renewable energy industry.
Shoreline’s mission is to build deep partnerships with our customers in renewable energy and develop products that utilize intelligent simulation technology to help them streamline operations and resources.
Our users represent all major sectors among leading global offshore wind energy companies and include project developers, analysts, operations planners, site managers, installation leads and management, OEMs, technology providers, and consultants.
Our extensive industry knowledge, groundbreaking simulation and optimization technology, and data platform enable our customers to accurately predict operational scenarios and generate actionable insights throughout all phases of the renewable energy lifecycle.
- Department
- Shoreline Wind
- Locations
- Esbjerg
Colleagues
Esbjerg
Customer Support Specialist
Do you want to be the ambassador of a company working within renewable energy, and work closely with the customers, ensuring they receive the needed support and assistance?
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